At RalzameyLeaf, we strive to ensure your satisfaction with every digital product you purchase. Please carefully review our refund and returns policy below:
Refund Eligibility
Since all our products are digital downloads, refunds are only issued under the following conditions:
- Defective File: If the product file is corrupted or cannot be accessed.
- Incorrect Product: If the wrong product was delivered due to an error on our part.
Non-Refundable Items
Refunds will not be issued for:
- Change of mind after purchase.
- Lack of compatibility with software or devices not specified in the product description.
- User error during downloading or using the file.
Requesting a Refund
To request a refund:
- Contact us within 7 days of purchase.
- Provide:
- Proof of purchase (order receipt or confirmation email).
- A detailed explanation of the issue.
- Screenshots or other evidence, if applicable.
Our support team will review your request and respond within 3–5 business days.
Product Replacement
If the issue is resolvable (e.g., a corrupted file), we will provide a replacement product or re-download link at no additional cost.